Legal ticketing gives the legal department full control over the requests it receives and multiplies its benefits when combined with an appropriate CLM

Legal departments receive hundreds of requests by email, through messaging services such as Teams, Google Meet or Zoom, or verbally. Due to this manual process, lawyers have serious trouble identifying the status of each request, who it comes from or when it is due. Legal ticketing is an indispensable method for channelling and organizing all these requests: learn about its keys and why CLM technology is the most advisable to implement this system in your legal department.

Contract Lifecycle Management (CLM) is the key to efficient contract management in all sectors, from the creation of legal documents to their electronic signature

A Contract Lifecycle Management (CLM) solution brings great benefits to companies when it comes to all the work involved in contracts. CLM is a tool that facilitates, economises and secures the management of legal documents of organisations in any sector and must have certain specific functionalities so that companies can make the most of this technology.

Nowadays, paper consumption is still very high in the workplace, despite the obvious damage to the environment caused by the production of this material and its mass consumption. Fortunately, document automation technology is helping to reduce paper consumption by offering cloud-based software to professionals in all types of industries. Paper is necessary for many professions, but reducing its use not only helps the planet but also brings benefits to companies.

Legal operations refer to the operations necessary for a functional legal department. These operations ensure that legal departments can provide more effective legal services.

What are legal operations? 

Legal operations are the essence of every corporation. The legal industry is evolving with increased demand for legal services that continue to be trending in any form of business. It is responsible for producing efficient plans for in-house legal teams and enhances their work proficiency with better decision strategies. The set of activities are much broader comprising intra- and inter-functional collaboration, innovative legal solutions to the clients, managing financial matters, technology, vendor management, data analysis to maximize the effective delivery of legal services. CLOC's model is based on twelve core competencies that are divided into 3 layers, specifically foundational, advanced, and mature level competencies. In other words, legal operations have turned down the concept of in-house legal from "cost center" to "value-creator".

Meet Jessica. She leads the legal team at a popular real estate firm. Her team is hardworking and dedicated - but she’s noted their performance has been faltering as of late. With heavier workloads, the team clearly wasn’t working as efficiently as they could be.

Each day they’d spend hours drafting complex contracts by hand, tediously copying and pasting clauses and explaining contracts to different parties. There were communication breakdowns due to poor collaboration between colleagues - and even some contract errors. For Jessica, it was evident: the legal team was placing all their energy into drafting legal documents, instead of supporting the real estate firm to really thrive.

Have you ever taken the time to decipher the legalese of a contract? How about a dozen? Every day lawyers are left trying to complete contracts without a standardised process, which raises the importance of efficient legal contract management.

Hard paper and physical documents are becoming increasingly obsolete in almost all the workspaces that depend on them. Including law firms and legal departments that operate heavily on generating documents and contracts. What is happening is that all these professionals are shifting towards digital documents and digital contracts that are bringing more convenience and accessibility.

Technology is undoubtedly revolutionizing and transforming different sectors and industries, And of course, one of the sectors that do not escape this transformation is the legal sector.

It has become absolutely necessary that all legal professionals are prepared to face these new digital transformation technologies while being able to take full advantage of the benefits of these digital tools.

According to many business forecasters and market statistics, Legal tech has been receiving a massive amount of investment worldwide. This makes us wonder what does it really mean for the Legal professional and how is that money being spent?